Mathematical model of optimization of the departmental segment of the feedback platform

Abstract

Mathematical model of optimization of the departmental segment of the feedback platform

Tsarkova E.G.

Incoming article date: 28.02.2023

The paper considers the problem of managing the reliability of the departmental segment of the feedback platform, which ensures the reception and consideration of citizens' electronic appeals by the Federal Penitentiary Service of Russia. In this aspect, the reliability optimization problem is an optimal control problem with phase constraints. Using the method of penalty functions, the problem of minimal control is formulated, in which phase constraints are taken into account using an external quadratic penalty function. To solve the resulting problem, a wide range of analytical and numerical methods for finding the optimal solution is available.

Keywords: public administration, feedback platform, departmental segment, queuing system, resource management, optimal management task, optimization task, Federal Penitentiary Service of Russia