The expediency of the improvement of the control-analytical maintenance of the management of quality in the organizations of the sphere of services is based in this article. Evolution jf forms and methods jf management of quality is given here.

Keywords: diversification of management, production diversification, financial and economic purposes of a diversification, technological purposes of ensuring flexibility of production

`The author's vision of CRM systems with their orientation to maximize the mastering potential of all stakeholders of the enterprise is presented in the paper. The objectives and results of implementing CRM systems are systematized; their comparative characteristic is represented, as well as results of the analysis and selection of a CRM system for a modern industrial company “RUSAL” with accounting the strategic aims and directions of development.

Keywords: CRMsystems, logisticsprocess,logisticsoperations,Logistics Department, informationsupport, software, operatingsystem, 1 C: Enterprise. Thebasicversion, informationproducts

  The recommendations for the choice of insurance companies, and new approaches to agricultural insurance for 260-FZ. Identified ways of increasing the efficiency of the mechanism of insurance in the agricultural business.  

Keywords: Risk, Insurance, Insurance premiums and payments, Agriculture.

Information about authors of issue №4 p.1 (2012)

Keywords: authors

This paper considers a new value innovations arising in connection with its implementation. Given the implementation process of scientific and technical product, which runs a series of stages, and becomes an innovation receiving legal protection of intellectual property. Finally innovation in the enterprise is used as an intangible asset. Considering the complexity and versatility of intellectual objects, arises need to conduct their identification. The paper gives a general scheme of works on the identification of intellectual property.

Keywords: innovation, intellectual property, identification, scientific and technical products, intangible assets, an improvement.

The article reveals the relationship of categories such as economic security of the country, taking into account the environmental component and its economic stability. The development strategy of railway companies should be aimed at increasing economic resilience and the interests of society. Model-scenario approach to the management of railway transport strategy will ensure management decisions aimed at ecological and economic security of the country.
Keywords: Trains, economic stability, governance, economic security strategy.

Keywords:

  Basis of social and economic development of modern society is implementation of continuous innovative process. In a general view and in final realization innovative process means carried-out sequence of stages and stages of an embodiment of idea of a possible innovation in development, production, sale and diffusion of the new innovative product briefly called by "innovation". A basis of innovative process, its basis, purposeful activity of direct performers of innovative development is. Methodologically innovative performing activity is made according to order, rules and the recommendations defined by innovative engineering. In article the terminological difference of the concepts "innovation" and «innovative process» is analyzed, and the analysis of different definitions of an innovation leads to a conclusion that the specific maintenance of an innovation is made by the changes being the main function of innovative activity.

Keywords: innovation, innovative process, innovative engineering.

With the development of market relations is becoming increasingly urgent problem of quality. The article describes the methodological approaches to improving the quality of cost-benefit analysis. 
Keywords: criteria, quality analysis, quality costs.

Keywords:

Information about authors of issue №4 (2011)

Keywords: authors