This article discusses the algorithms used for the operation of the chatbot. Within the framework of these algorithms, a general approach to the operation of dialog systems is considered. And the algorithm of the dialog system is proposed, based on a general approach, which includes a natural language processing module. The algorithms that will be applied to the chatbot to search for products of interest to the user are also presented. Among the considered algorithms are such as the algorithm of interaction between the user and the chatbot, the processing of user requests and the algorithm of natural language processing. A modified algorithm for natural language processing is also presented, taking into account the necessary requirements.

Keywords: chatbot, natural language processing, user request processing, named entity recognition, dialog manager, dialog system

The model of passenger traffic movement was evaluated to identify hidden patterns in the processes of passenger traffic formation using standard electronic computers with general-purpose software. Several sessions of simulating the movement of passengers between stops of urban passenger public transport, belonging to different levels of attractiveness of stops for passengers, were conducted. The features of the quasi-deterministic movement of passengers between stops of urban passenger transport that are not included in the list of stops of mass attraction of passenger traffic, and points of mass attraction of passengers are considered. Examples of typical patterns in the choice of destination stops and in the hourly flow of passengers from departure stops are given. The comparison of the number of daily visits to stops of mass attraction of passenger traffic, obtained by processing the simulation results with the initial statistical data, is carried out.

Keywords: passenger transport, passenger traffic models, passenger behavior patterns, modeling

The work is devoted to the problems of using modern digital technologies to manage the implementation of programs for the development of regional socio-economic systems. An approach based on the use of intelligent (knowledge-oriented) informationsystems for monitoring and analyzing the progress of programs is proposed. As a model for representing knowledge about the subject area, it is proposed to use the apparatus of the theory of linguistic variables and fuzzy production rules, which makes it possible to take into account the high level of uncertainty due to both the specifics of socio-economic processes and possible changes in external conditions. The inference engine included in the information system is based on the explicitly interpreted procedure of Mamdani's fuzzy logical inference, which makes it possible to form explanations of the course of reasoning. The developed structure of the intellectual information system is a concretization and expansion of the traditional structure, taking into account the reflection of the specifics of the tasks of managing the implementation of programs for the socio-economic development of the region. The preliminary results of the experimental operation of the research prototype of the developed system can serve as confirmation of the effectiveness of the proposed design solutions.

Keywords: regional socio-economic program, linguistic variable, fuzzy production rule, fuzzy logical inference, information and analytical system

With the help of a comparative analysis by the method of hierarchies, various organizational and technological solutions for the device of hinged facade systems were considered in order to determine the most effective and rational type. The options are compared in terms of the duration and cost of construction and installation work. The comparison result is a compromise solution depending on the weight of the compared indicators.

Keywords: facade system, organizational and technological solutions, comparative analysis, duration, cost, hierarchy method

The issues of language policy, which are the focus of attention of the authors of the article, invariably attract specialists in our country and abroad. In order to understand the role of language in the life of society, it is necessary to study this problem from different angles. The authors propose to look at the designated problem from the standpoint of discourse analysis, which allows us to get out of some methodological uncertainty, forming a more or less clear picture of possible linguistic problems in multi-ethnic regions. The models presented by the authors within the framework of the theory of discourse help to visualize various dimensions of topical issues of language policy.In this sense, this article is an attempt to conceptually answer a number of fundamental questions that inevitably arise in multilingual societies, and try to use the answers obtained to relieve the "linguistic tension" characteristic of these communities.

Keywords: discourse, discourse analysis, national identity, language policy, system analysis, semantic matrix, semantic nodes, discursive practices, group dynamics, logical-factual chain, discourse theory

The following object of research is considered: information processes in special-purpose automated systems with the application of resident type anti-virus protection mechanisms in conditions of the destructive influence of malicious software. The purpose of the study is to improve the efficiency of information processing in special-purpose automated systems in terms of mechanisms resident-type anti-virus protection and the destructive impact of malicious software. The research methods include methods of the theoretical foundations of information security, the methodological apparatus of system analysis, mathematical modeling, methods of probability theory, and mathematical statistics. In the course of the study, the following results were obtained: firstly, the assessment of information processes application in automated special-purpose systems effectiveness was substantiated; secondly, theoretical foundations and method for optimizing the time resources of special-purpose automated systems in the interests of implementing resident-type anti-virus protection mechanisms in conditions of the destructive impact of malicious software have been developed; thirdly, functional and mathematical models of mentioned above information processes have been developed; fourthly, an appropriate technique developed and a computational experiment has been carried out to assess the increase in the efficiency of information processing in special-purpose automated systems in conditions of resident-type anti-virus protection mechanisms usage and the destructive impact of malicious software. The obtained results have allowed improving the efficiency of information processing in special-purpose automated systems in terms of resident-type anti-virus protection mechanisms and destructive effect, through the optimal use of these systems time resource by antivirus mechanisms.

Keywords: special-purpose automated systems, anti-virus protection, anti-virus mechanisms, timeliness, information protection, information processing efficiency, computational experiment

The possibilities of using the graphic editor AutoCAD in the formation of the readiness of graduates of a technical university for graphic activity are considered. Examples of solving educational problems in the main sections of the discipline "Engineering and Computer Graphics" are given: projection, mechanical engineering and construction drawing.

Keywords: diversification of management, production diversification, financial and economic purposes of a diversification, technological purposes of ensuring flexibility of production

The object of the research, the result of which is the presented work, is a comprehensive system of spatial data of the railway infrastructure, within which a high-precision system of coordinates of the Russian Railways has been created, and methods definition of normal heights in the Baltic Heights System 1977. The strategy and prospects for the development of high-speed transport highways (VSM) have been described. Methods for determining normal heights at research sites are given.

Keywords: monitoring, buildings, facilities, engineering and geodesic research, laser scanning, GNSS receivers, design, construction, observations, geodesic measurements

The paper considers the characteristics of cloud convection obtained in the course of computational experiments on the basis of a three-dimensional physical and mathematical model of convective clouds, which takes into account in detail the microphysical processes of nucleation, condensation or sublimation of water vapor, coagulation and accretion of precipitation particles, accumulation of volume electric charges, and an increase in the electric field strength. clouds due to charge separation processes occurring during the rapid freezing of large supercooled drops, accretionary growth of cereals and hailstones. Based on the data of numerical modeling using the noted model, the location in the volume of the microstructural parameters of thunderstorm clouds (water content and ice content), space charges, electric field strength, radar reflectivity in the centimeter range, and other parameters at fixed times of cloud evolution was investigated.

Keywords: convective cloud, cloud microstructure, cloud electricity, numerical three-dimensional model, radar reflectance, electrical coagulation

In this paper, we consider ways to form topological rules for describing the spatial relationships between the objects of the power transmission system and the objects surrounding them. The spatial component is the basis of data on objects of power transmission lines (power lines). Therefore, an accurate and complete description of the topological relationships between objects involved in the electricity supply process is an urgent task. The author investigates ways to describe topological relationships in geographic information systems (GIS). The functionality of these systems can be extended with additional models, including topological correctness checks. Topological rules have been developed to correct spatial relationships and eliminate errors. The generated topological rules are based on object calculations. This is due to the intellectualization of geoinformation systems and support for decision-making in the conditions of heterogeneity and dispersion of data that energy companies work with.

Keywords: topological rule, power line, geographic information system, linear object, spatial relation

The content of the concept and definition of the term "Labor protection" are analyzed, the points of view of scientists and practitioners are critically rethought, the expediency of an expanded interpretation of the concept and a corresponding change in the definition of the term is formulated and justified. Conclusions and recommendations may be of interest to specialists in the field of occupational health and safety.

Keywords: labor protection, concept, term, definition, social and labor relations, labor safety, organization, institute of labor protection, regulation

The present paper presents studies of friction and wear characteristics occurring in the frictional contact zone when various frictional substances are forcibly introduced into the active contact zone by the method of molecular dynamics.

Keywords: friction activation, special material, method, quantum-chemical analysis, molecular dynamics, tribology, friction, computer simulation

Physical wear and tear can be determined either by studying with the help of instruments, or relying on regulatory and expert methods. The first helps to obtain reliable indicators of physical wear, but to obtain it requires less materials. Normative and expert methods - the second make it possible to identify the degree of wear with less accuracy, but it requires a small investment of materials and time. Two similar methods include the "Methodology for determining the physical deterioration of civilian buildings", which was created by MINKOMHOZ of the RSFSR, as well as Departmental building codes 53-86 (r) "Rules for assessing the physical deterioration of residential buildings." The problem of lack of information in the absence of the possibility of personal inspection of the evaluated structure, and, in addition, the obsolescence of the methods makes it difficult to use them. In this case, it is logical to use calculation methods.

Keywords: corrosive wear; reliability; durability; classification

The paper analyzes the use of Arnold transform for digital image scrambling. The proposed algorithm is implemented as part of the developed Luka library of medical image processing in the DICOM format, and provides additional cryptographic and steganographic protection of the patient’s personal data. The issues of evaluating the effectiveness of the developed software module using the structural similarity index are considered.

Keywords: Arnold transform, scrambling, peak signal to noise ratio, standard deviation, structural similarity index, DICOM, SSIM

This paper describes the problems of identifying effective sales channels for services working with a call center. The solution is presented in the form of a multi-level model of sales channels that works with call tracking with a limited number of phone numbers. This approach can be applied in services of small and medium-sized businesses, which cannot afford a large number of phone numbers for call tracking.

Keywords: sales channel, contextual advertising, call tracking, call center, marketing, Yandex Direct, Google AdWords

Organizational conflicts are a natural and integral part of any process. In modern control theory, it is proposed to use various adaptive control structures to solve such problems, in particular, with reference or configurable models in the control loop. A cognitive model of adaptive management of organizational conflicts with a configurable model in the management loop is considered. Embedding the model in the control loop allows you to integrate information about the dynamics of process characteristics. Based on information processing, a variant of controls for de-escalation of the conflict is proposed. The model in the organizational conflict management loop is essentially an intelligent conflict situation analyzer. It presents options based on the accumulated and processed information within the framework of known precedents for their solution. The core of such analyzers is a simulation model based on the system dynamics paradigm. The built simulation model allows you to evaluate and predict the impact of factors, ways to stabilize and manage organizational conflicts, taking into account the main parameters. In accordance with the concept of adaptive management, the model can be configured for the current values of the conflict situation parameters and, in accordance with the already tested options, can offer management in a specific situation. The use of the system dynamics paradigm in the model for building an effective forecast is focused on the strategic level of management.

Keywords: cognitive model, simulation model, conflict, escalation, contour, management, de-escalation, organization

In this article, in terms of the language queueing networks, the problem of finding the optimal values for average system response time for requests from all users for distributed information processing systems that are implemented based on the architecture "file-server", double-tier and three-tier architecture "client-server" at a fixed downtime cost, including the cost of idle users the value of the idle transmission channel, and the cost of downtime service nodes. An algorithm for solving this optimization problem is presented.

Keywords: Distributed information processing system, file-server architecture, two-level client-server architecture, three-level client-server architecture, state space, average system response time, loss cost, stationary probabilities

The article provides a comparative analysis of information systems for the computer-aided formation of educational and methodological support of a university according to the criterion of functional completeness. The analysis made it possible to systematize information on the functional completeness of software, to rank existing systems by the criterion of functional completeness, and to identify groups of similar systems. The effectiveness of the integration of educational and methodological information systems was studied to minimize the labor costs of university teachers.

Keywords: university, educational-methodical software, comparative assessment, functional completeness, automation, integration

The object of the research, the result of which is the presented work, is a comprehensive system of spatial data of the railway infrastructure, within which a high-precision system of coordinates of the Russian Railways has been created, and methods definition of normal heights in the Baltic Heights System 1977. The strategy and prospects for the development of high-speed transport highways (VSM) have been described. Methods for determining normal heights at research sites are given.

Keywords: Global navigation satellite systems (GNSS), GLONASS, high-speed highway (Navy), high-precision coordinate system (WCC), altitude system, quasi-geoid

In this article, in terms the language of queuing networks, the problem is formulated finding the optimal value the average response time of the system to the requests all users for distributed information processing systems implemented on the basis of the file-server architecture, two-level and three-level client-server architecture with a fixed cost of downtime, including the cost downtime for users, the cost of downtime for a data transmission channel and the cost downtime for service nodes. An algorithm for solving this optimization problem is presented.

Keywords: distributed information processing system, file-server architecture, two-level client-server architecture, three-level client-server architecture state space, average system response time, loss cost, stationary probabilities

It is shown that in the analysis of self-determination it is expedient to use the tools of cognitive modeling. This allows us to identify all the cause-and-effect relationships that provide logical and semantic focus on the desired (target) result of a particular system. The problem of analysis is a special case of the study of the fundamental philosophical category of development, as the relationship and interaction of "things, properties and relations". Formally, the analysis can be reduced to the procedure of semantic and causal interpretation of the original cognitive model. The model allows to study the internal structural organizations that affect the implementation of self-determination of the system. Analysis of self-determination in turn opens the way to effective cognitive modeling, construction of dynamic models, application of game and scenario analysis methods.

Keywords: cognitive analysis, cognitive model, structure, system, self-determination, management, interpretation

A comparison was made between two methods for analyzing trends recorded by the scanner — EMD and EF. Informative components are given to build a forecast that can be used to change the controller in the system.

Keywords: Empirical Decomposition (EMD), Extreme Filtering (EF), Paper Machine (BDM), Real-Time Systems, Frame-by-Frame Signal Processing

The article proposes a structural-functional model of a data storage system based on solid-state drives, implementing deduplication technology to optimize the use of disk space. The concept is based on systems approach. The functioning model is presented in the form of interaction between the control subject (the system administrator) and the control object (the storage system). The system is exposed to external stream of requests from user applications over the Internet. The output parameters of the system include such performance indicators as storage capacity, storage time, storage cost, performance and reliability. The data storage system is presented in the form of four main integrated components, sequentially connected with each other: Network Service; deduplication system based on VDO technology; write management system, software RAID Control System; array of SSD drives. While the flow of requests passes through the system, the delay at each component is determined by the appropriate mathematical model. Such a structural and functional representation of the system allows applying the methods of statistical modeling and queuing theory to its analysis. The use of the proposed model will allow to design a data storage system of the given volume and service life with a minimum storage cost for a consumer with given performance and reliability indicators.

Keywords: data storage system, solid-state drives, deduplication, SSD-drive, RAID-array, modeling, optimization

In the course of the system analysis of scientific and technical information, including patents, it has been established that currently the forestry sector is actively patenting technical and technological solutions for basic operations, but not enough attention is paid to building knowledge bases in the field of technologies and equipment for non-timber forest resources. The formation of databases in this area is caused by identified trends in product development from various types of natural raw materials for the pharmaceutical, food, cosmetic industry and other areas of the social sphere and economy. Among the types of natural raw materials, an important place is occupied by raw materials with a wide range of biological effects, including chaga birch fungus. The development of the knowledge base in the field of engaging chaga in various spheres of the social sphere and economy is based on system analysis and patent search.

Keywords: knowledge base, birch mushroom, intellectual property, forest complex, non-timber forest resources, patent, intellectual property, chaga

The authors consider the issue of assessing partial failure in the technical system from the standpoint of parametric reliability. Evaluation of failure behavior is carried out according to such parameters as time between hours to failure and the achievement of goals, risks. Under the risk in this paper refers to the likelihood of a subsequent failure (full or partial) or the transition occurred in full. The authors propose to expand the range of parameters that characterize hitting a failure state by adding characteristics of possible degradation processes and values of destructive environmental factors in the predicted period of continued operation of the object under study. Also, special attention is paid to the fact that the likelihood of partial failure is influenced by factors that can be divided into external and internal, while the internal ones may depend on external ones. Ishikawa diagram shows the dependence of the rate of degradation of the PR on various factors.

Keywords: partial failure, parametric reliability, risk, time of failure degradation, Ishikawa diagram